The purpose of my email today is to congratulate the people at Mywellcare.ca for your amazing customer service. I’ve just received my order for Tens machine, this morning (haven’t had a chance yet to try the product). I’ve never before dealt with a company before which provides so much service for a simple order, with your emails plus notifications from Canada Post to track the delivery process. I have very much appreciated this above & beyond approach to doing business and look forward to making further orders in the future. I will certainly be telling my friends and family about your company.“
Since July, I have had the pleasure of dealing with Dennis on three occasions: I placed an order for a TENS/EMS unit and was very happy to receive my order within a couple of days (MyWellCare had been recommended to me by a friend for their great customer service and competitive prices). I absolutely love the TENS/EMS unit I received - it helped keep me running in good health all summer long; in fact, I enjoyed my highest mileage summer in years, part of which I attribute to using the TENS/EMS unit.
When my TENS/EMS unit malfunctioned, Dennis returned my phone call and and provided assistance on a weekend - I so appreciated this prompt customer service.
The defective unit was replaced as soon as I sent it in, and in return, I received a new unit and was compensated for the mailing costs.
I look forward to any future dealings I will have with MyWellCare (ie ordering replacement electrodes). Thanks so much, Dennis!
~Cathy, Waterloo, ON~