My sanitizing wand stopped working.
Dennis from head office directed me through the return process efficiently.
The wand was replaced or repaired and returned within a short time.
Tracking info. was included.
I made my first order with these guys but had a few questions before ordering. I sent these questions on a Sunday morning and had answers before noon that same day. Being completely satisfied with their answers, I made the order on the Monday and had my shipment by the Thursday. I will continue to do business with them.